Phoenix Cleaning Sussex – Frequently Asked Questions (FAQs)

1) What services does Phoenix Cleaning Sussex provide?
Phoenix Cleaning Sussex is a family-run exterior cleaning company established in 2009, covering Sussex and surrounding areas. Services include roof moss removal, driveway and patio cleaning, driveway sealing, SkyVac gutter cleaning, and UPVC/conservatory cleaning. We also clean a wide range of hard surfaces such as car parks, slabs, decking and concrete for both domestic and commercial customers.

2) Which areas do you cover?
We cover East Sussex, West Sussex, plus parts of Surrey and Hampshire. Common service areas include Worthing, Crawley, Bognor Regis, Littlehampton, Shoreham-by-Sea, Horsham, Haywards Heath, Burgess Hill, East Grinstead, Chichester and many more towns and villages across the region. If you are unsure, contact us with your postcode and we will confirm availability.

3) Do you pressure wash or steam clean roofs?
No. Roofs are not designed to be pressure washed, and we do not use high-pressure washing on roofs. Your roof moss removal is carried out using a non-pressure approach, and (as requested) moss is removed carefully using brush-based/manual removal rather than steam, then treated to help prevent regrowth. This approach is designed to protect tiles, pointing and membranes while improving appearance and longevity.

4) How does your roof moss removal process work?
In most cases, we start by assessing roof condition and access, then physically remove moss using brushes/hand tools, controlling debris to keep the site tidy. After removal, we apply a treatment designed to tackle organic growth and help deal with spores for a longer-lasting result. Phoenix Cleaning Sussex also emphasises avoiding harsh or corrosive chemicals, and using eco-friendly products.

5) Is roof moss removal safe for gardens, pets and surrounding areas?
Phoenix Cleaning Sussex states that the products used are 100% eco-friendly and intended to be safe around surrounding surfaces. Practical precautions still matter: we will advise on moving outdoor items if required and we will manage runoff and debris as part of a careful clean. If you have specific concerns (ponds, sensitive planting, pets), tell us in advance so we can plan accordingly.

6) Why should I remove moss from my roof in the first place?
Moss retains moisture and can contribute to blocked gutters, poor drainage and accelerated wear over time. Removing heavy build-up improves kerb appeal immediately and can support roof longevity by reducing persistent damp conditions. Phoenix Cleaning Sussex’s non-pressure method is designed to avoid unnecessary roof damage while achieving a visibly cleaner finish.

7) What is driveway and patio cleaning, and what results should I expect?
Driveway cleaning removes algae, lichen, grime, tyre marks and general staining that builds up on block paving, concrete and similar hard surfaces. A professional clean can materially improve appearance and reduce slip risk on frequently used walkways. Phoenix Cleaning Sussex carries out driveway cleaning for both domestic properties and commercial sites such as car parks, forecourts and public areas.

8) Do you provide commercial exterior cleaning?
Yes. In addition to residential driveway/patio work, Phoenix Cleaning Sussex highlights commercial cleaning needs where appearance and safety matter—entrances, walkways, recreation areas and surfaces used by the public. Typical examples include car parks, shopping precincts, schools, leisure areas, and hospitality venues. If you manage multiple sites, ask about scheduled cleaning and ongoing maintenance.

9) What is driveway sealing and is it worth doing after cleaning?
Driveway sealing is typically recommended after a professional clean because it can strengthen paving performance by bonding jointing sand, reduce surface porosity (helping resist stains), inhibit growth of weeds/algae/lichen, and make future maintenance easier. Sealing can also enhance the appearance of older block paving. Phoenix Cleaning Sussex offers different sealant options depending on budget and wear needs.

10) What types of driveway sealant do you offer?
Phoenix Cleaning Sussex describes two main categories:

• A basic matt acrylic finish

• A more durable pre-polymer urethane sealant (matt or gloss)
  The most suitable option depends on the condition of the surface, the desired finish and expected usage. Phoenix can recommend an option based on economy and wear characteristics.

11) How long does driveway sealing last?
Durability depends on traffic, local conditions, and the sealant chosen. Phoenix Cleaning Sussex notes that an acrylic system can have a life expectancy of around 1 to 3 years depending on conditions, while urethane options are positioned as more durable (often lasting longer between full treatments). We will advise on realistic expectations for your specific driveway and how to maintain it.

12) What is SkyVac gutter cleaning and why is it safer?
SkyVac gutter cleaning uses specialist vacuum equipment to clear debris without the need for risky ladder work in many situations. Phoenix Cleaning Sussex uses a wireless video camera survey so you can see what is in the gutter, then vacuums out wet/dry material, and finishes with a follow-up camera check. This improves safety and helps ensure the gutters are thoroughly cleared.

13) How often should gutters be cleaned?
Phoenix Cleaning Sussex recommends regular gutter maintenance—ideally once a year—to keep gutters working correctly and reduce the risk of damp and damage from overflowing water. Regular cleaning is especially important if you are near trees or if you have previously had blockages in downpipes.

14) Do you unblock downpipes and do minor gutter repairs?
Yes. Phoenix Cleaning Sussex lists gutter and downpipe cleaning, downpipes unblocked, drainage unblocked (where applicable), plus gutter and downpipe repairs. If defects are found during the job, the team reports issues for your future reference so you can plan remedial work.

15) How much does gutter cleaning cost?
Phoenix Cleaning Sussex states that domestic prices start from £49.00 for the first 10 metres of gutter cleaning, with blocked downpipe cleaning and drainage unblocking priced additionally. The fastest way to get an accurate quote is to share your property type, approximate gutter length, height/access and whether you have known blockages.

16) Do you need access to my electricity or water?
For SkyVac gutter cleaning, Phoenix Cleaning Sussex notes that they do not require use of your power because equipment can be run off their own power source, which can be helpful where access is awkward. For other services (driveway/patio cleaning), access needs can vary; we will confirm requirements when quoting.

17) What is included in UPVC and conservatory cleaning?
UPVC cleaning covers conservatories, PVC windows and doors, gutters and fascias, and related exterior surfaces. Phoenix Cleaning Sussex offers several conservatory options (outside/inside, with or without roof cleaning), plus main-house options such as gutters & fascia/eaves and windows & doors. If your conservatory roof has green algae buildup reducing light, this service is designed to restore a cleaner appearance.

18) How do I book, and what details should I provide for a quote?
Booking is straightforward. Phoenix Cleaning Sussex offers 24/7 phone lines and a contact form. To speed up your quote, provide: service required (roof moss removal / driveway cleaning / sealing / gutters / UPVC), postcode, property type, approximate sizes (e.g., driveway area, gutter lengths), access details, and any problem notes (heavy moss, downpipe blockages, oil stains, etc.).
Call: 01903 773808 or 07511 529068